Thank you for choosing Convirzon for your website and software development needs. We are committed to providing high-quality services and products to our clients. This Refund Policy outlines the terms and conditions under which Convirzon will issue refunds for services and software.
Scope of Refund Policy: This Refund Policy applies to all services and software products provided by Convirzon.
Convirzon offers refunds under the following circumstances:
- Unsatisfactory Service: If you are not satisfied with the services provided by Convirzon, you may be eligible for a refund. The dissatisfaction must be communicated to Convirzon within [insert number] days of the service delivery.
- Software Defects: If you encounter significant defects or errors in the software developed by Convirzon that significantly impair its functionality, you may be eligible for a refund. The defects must be reported to Convirzon within [insert number] days of the software delivery.
The following services and situations are not eligible for refunds:
- Custom Development: Services involving custom development, programming, or design work are non-refundable.
- Change of Mind: Refunds will not be issued due to a change of mind or a shift in project requirements after the commencement of work.
To request a refund, clients must submit a written request to email@example.com. The request should include a detailed explanation of the dissatisfaction or software defects and any relevant supporting documentation.
Convirzon will review the request and, if deemed eligible, will process the refund within [insert number] business days. Refunds will be issued using the same payment method used for the original transaction.
In certain cases, Convirzon may offer partial refunds based on the extent of dissatisfaction or defects. The decision for a partial refund will be at the discretion of Convirzon.
Termination of Services:
If a client terminates services before completion, a refund will be issued for any unused portion of prepaid services, minus any non-refundable fees and expenses incurred by Convirzon.
Changes to Refund Policy:
Convirzon reserves the right to modify or update this Refund Policy at any time. Clients will be notified of any changes, and the updated policy will be effective immediately upon posting.
By engaging with Convirzon’s services, clients acknowledge and agree to the terms outlined in this Refund Policy.
If you have any questions or concerns regarding this policy, please contact us at firstname.lastname@example.org